RESERVATIONS / PAYMENT:
Please make reservations at least 10 - 14 days in advance. Requests without this advanced notice may be charged an additional $25.00. *Holidays bookup quickly.
The Meet & Greet is free and will take 15-45 minutes.
Payment for subsequent service is due on the first day of services (you can pay online via Paypal, bank transfer, check or cash).
We do not issue refunds. We do, however, offer CREDITS, good for 30 days if you have already paid your service in full prior to cancellation.
Cancellations for dog walking must be made at least 24 hours prior to the scheduled dog walk. Less than 24 hours notice the client may be charged in full for the canceled walk. We do however understand that occasionally you may be sick and need to cancel the morning of your walk; in these cases there will be no charge if you let us know by 6am.
If you cancel visits more than 3 days in advance, other than holidays, there is no cancellation charge..
No refunds for “early returns” on vacations, please understand that we may have turned clients away.
We realizes that sometimes things happen, and plans need to be changed. However, once we've blocked off time for your pet, chances are we've had to turn away other clients. We try to be fair when it comes to these policies.
EMERGENCY (pet owner):
If you need to be out of town for longer than expected, we require a phone call to confirm unscheduled visits. We are very accommodating with extensions; however, to avoid the possibility of a missed message, we need direct communication with our clients, please call or text promptly.
When you arrive home, call, email or text Jennifer or Jessica first thing. This is required so we know you have arrived safely home and your pets are safe.
We are available and happy to visit your pet as often as needed to ensure your pets get the love and attention that they need to thrive. At a minimum, we recommend one daily visit for all cats and two daily visits for indoor dogs that do not have outside access.
The length of the dog walk may be shorter due to inclement weather (lightning, heavy rain, high winds, heat, etc.)
HOUSEHOLD / PET SUPPLIES:
We prefer that our clients leave enough pet supplies (i.e. food, litter, treats, cleaning supplies), however, we don’t mind “running to the store” if you don’t mind the additional charge for cost, time, and mileage.