Run & Done Pet Services, LLC

Run and Done Walks – Policies & Procedures

Reservations & Payment

• Reservations: Reservations should be made at least 10–14 days in advance. Requests with less notice may incur a $25 rush fee. Please note that holiday bookings fill quickly, so plan ahead.

• New Clients: A complimentary Meet & Greet is required before the first service. This meeting lasts approximately 15–45 minutes.

• Existing Clients: Payment is due on the first day of service and can be made via cash, check, Venmo, Zelle, or bank transfer.

 

Cancellation Policies

Daily Dog Walks – Monday–Friday Regular Clients

A 72-hour cancellation notice is required to avoid charges. Full payment will be charged for cancellations made within 72 hours of the scheduled walk.

Daily Pet Sitting Visits & Non-Regularly Scheduled Dog Walks

Cancellations will incur a 50% cancellation fee. The fee must be paid before future services can be scheduled.

Frequent Short-Notice Cancellations

If a client cancels three times with short notice (within 72 hours), they will be required to prepay for future visits. These prepaid visits are non-refundable.

Vacation & Extended Care

No refunds will be issued for early returns or shortened stays, as we may have turned away other clients to accommodate your booking.

Overnight & Extended-Stay Care

A 25% non-refundable deposit is required to reserve all overnight and extended-stay bookings. The deposit is applied toward the total cost of the stay and reserves those dates exclusively for you.

Because overnight and extended-stay bookings require us to reserve our time and may mean turning away other clients:

• More than 30 days before the scheduled start date: The 25% deposit is non-refundable. No additional cancellation fee applies.

• 30 days or less before the scheduled start date: 50% of the total booking is due, including the deposit already paid.

• 14 days or less before the scheduled start date: 100% of the total booking is due, including the deposit already paid.

If you return home early or shorten your stay after services have begun, the original booking remains fully due.

 

General Policies

Emergency Contact – Pet Owner

If you need to extend your trip unexpectedly, please contact us directly by text or phone to confirm any additional or unscheduled visits. Direct communication is essential to ensure your pet’s needs are met.

Returning Home

Upon your return, please contact Jennifer or Jessica immediately by call, email, or text. This is required so we can confirm that your pet(s) are safe and that we are aware you’ve returned home.

Flexible Scheduling

We are happy to accommodate your pet’s needs with flexible scheduling. A minimum of one daily visit for cats and two daily visits for indoor dogs without outdoor access is recommended.

Inclement Weather

In cases of inclement weather (heavy rain, high winds, lightning, etc.), walks may be shortened for safety reasons.

Household & Pet Supplies

We ask that you provide sufficient supplies for your pet(s), including food, litter, treats, and cleaning supplies. If additional supplies are needed, we are happy to make a store run at an additional charge for time, mileage, and the cost of the items.

 

Additional Fees

Late Night Visit Fee

An additional $10 charge applies for visits after 8 PM.

Holiday Visit Fee

A $10 fee per visit applies on major holidays: Memorial Day, Easter, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

 

By implementing these policies, we aim to provide consistent, high-quality care while respecting both your time and ours. Thank you for choosing Run and Done Walks!